Support Team lead at Identixweb

### Support Team lead 5+ years Remote, Surat Full-Time ### Job Summary We are looking for an experienced Support Team Lead to manage our software support team and ensure excellent customer service and timely resolution of technical queries. ### Roles & Responsibilities - Lead and manage the Software Support Team and monitor daily activities. - Handle customer queries through live chat, calls, emails, and remote sessions. - Handle escalated and critical customer issues and ensure timely resolution. - Monitor tickets, SLA, response time, resolution time, and support backlog. - Coordinate…