Service Engineer II - Ads Platform at Microsoft

Lead complex customer investigations across UET implementations, browser- and server-side event flows, APIs, reporting, internal logs, and third-party attribution discrepancies. Guide globally distributed FTE and vendor teams, set investigation standards, build capability, and own service KPIs and measurable improvement plans across regions. Turn customer, escalation, and incident evidence into product and engineering action plans that address root causes, improve supportability, and reduce recurring issues. Create durable operational improvements through monitoring, documentation, playbooks,…