Customer Success Manager | Strategic Accounts at Surge by Peak XV (portfolio)

Quick Highlights Role: Own end-to-end success for a portfolio of high-value customers at Richpanel , an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale. Reports to: Head of Customer Success Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. Shifts: Rotational, including US time-zone support Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands. Location: In-office. Bangalore, India. Compensation: I…