Principal Engineer - Machine Learning at Freshworks

Principal Engineer - Machine Learning ### Job Description About the Role: Freshworks is building next-generation AI-driven customer and employee engagement platforms. As a Principal Engineer - Machine Learning on our AI/ML Engineering team, you will drive the architecture and technical strategy for core backend services powering our Agentic AI Platform. You will lead the development of reasoning-driven agents, multi-agent orchestration, and outcome-based workflows that directly power autonomous AI capability across our suite of enterprise products. This role is pivotal in establishing engine…