Sr Analyst at HCLTech

Job Description ### Sr Analyst Kraków, Małopolskie ### Job Summary A service desk is the central point of contact between users and an organization’s IT department , handling technical issues, service requests, and queries. Unlike a traditional helpdesk, it takes a proactive approach by managing incidents, service requests, and changes to IT systems, ensuring minimal downtime and maintaining business continuity. It supports enterprise-wide service delivery, operational continuity, and IT management efficiency. Key Roles and Responsibilities ### 1. Service Desk Agent / Analyst - First po…