Senior Software Engineer at Virtusa

Senior Software Engineer Key Responsibilities ### Production Support & Incident Management - Response & Resolution: Adhere to defined On-call processes and strictly follow Ticket Resolution SLAs. - Root Cause Analysis: Track and analyze recurring issues and support activities, collaborating with Production Support Engineers (PSEs) to identify root causes and implement permanent fixes. - Issue Oversight: Oversee the timely response and resolution of all production issues, prioritizing based on business impact. - End-to-End Troubleshooting: Coordinate and facilitate the troubleshooting…