Service Delivery Manager (DFS) at HCLTech

Job Description Service Delivery Manager (DFS) Chennai, Tamil Nadu ### Job Summary Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan. ### Key Responsibilities 1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation) 2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. 3. To guide, manag…