Track Lead at HCLTech

Job Description Track Lead Chennai, Tamil Nadu ### Job Summary To assign and track tickets and change requests for service delivery. ### Key Responsibilities 1. - To monitor and track tickets/change requests and manage SLAs. 2. - To work towards continuous improvement and perform root cause analysis on an ongoing basis. 3. - To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations 4. - To develop and guide the team members in enhancing their technical capabilities and increasing productivity ### Skill Requirements null ### Other Re…