Sr Administrator (Support & Operations) at HCLTech

Job Description Sr Administrator (Support & Operations) Noida, Uttar Pradesh ### Job Summary Role Summary The Reporting Analyst is responsible for developing, maintaining, and delivering operational, governance, service performance, SLA, KPI, and executive reports. The role supports leadership teams with data-driven insights, dashboards, trend analysis, and customer-facing reporting. Key Responsibilities Prepare daily, weekly, monthly, and quarterly operational reports. Develop governance dashboards and management presentations. Track and report SLA, KPI, CSAT, MTTR, incident, problem, chan…