Sr Administrator (Support & Operations) at HCLTech

Job Description Sr Administrator (Support & Operations) Hyderabad, Telangana ### ### Job Summary The DSS Elevated RDS L2 Engineer is responsible for providing advanced Remote Desktop Support services to end users, handling complex technical incidents, escalations, and service requests that cannot be resolved by Level 1 support teams. The role requires strong technical troubleshooting skills, adherence to ITIL practices, proactive incident management, and a customer-centric approach to ensure high-quality end-user computing services. ### ### Key Responsibilities Key Responsibilities Tech…