Associate at Virtusa

Associate We are seeking a ServiceNow ITSM Specialist with a strong technical background to oversee incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. This role requires a balance of expert-level platform administration, configuration, and customization, alongside strong communication skills to collaborate with cross-functional teams and multi-stakeholder environments. Core Responsibilities Process Ownership: Oversee end-to-end incident and problem management processes, ensuring rapid resolution of client-r…