CCM-Cochin (Kerala) at PhonePe

CCM-Cochin (Kerala) Job Description ### Job Responsibilities - Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. - Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. - Delinquency Management: Take ownership of the portfolio's delin…