Service Desktop Support Analyst at Coforge

Service Desktop Support Analyst ### JOB TITLE Level 2 Analyst ### REPORTS TO Team Lead ### BUSINESS LINE Workplace Services ### FLSA STATUS Non-Exempt JOB CODE: HR use only PAY CODE: HR use only REVISION DATE: 07/2021 ### JOB SUMMARY The Level 2 Analyst?s primary responsibility is to perform technical troubleshooting for the end user, resulting in a first contact resolution. The Level 2 Analyst documents clear resolutions in a ticketing system and/or transfers appropriately to the appropriate resolver group. Responsible for providing superior customer service and ensuring a quick…