SeniorAdministrator - NetApp FAS, EMC Isilion at HCLTech

Job Description SeniorAdministrator - NetApp FAS, EMC Isilion Chennai, Tamil Nadu ### Job Summary Provide 24x7 operational support for O365 Cloud Drive services (OneDrive, SharePoint Online), CTERA for EFSS, BOX or similar cloud drives. - Perform restore and address sync issues by interacting with global customers - Monitor system performance, availability, and ensure adherence to SLA commitments. - Manage incidents, service requests, and problem tickets using ServiceNow. - Perform L1/L2 troubleshooting for issues related to file access, sync errors, permissions, and storage configuration.…