Senior Process Manager-Voice at HCLTech

### Job Summary The purpose of this role is to ensure timely and accurate deliverables, manage financial targets, foster team development, align goals with organizational objectives, and maintain compliance with regulatory standards. ### Key Responsibilities 1. To Ensure That All Daily Deliverables Are Completed On Time And Meet The Agreed Accuracy Standards As Per The Service Level Agreement (Sla). This Role Actively Participates In The Creation, Renewal, And Sign-Off Of Slas To Ensure They Reflect Operational Capabilities And Client Expectations. 2. Responsible For Forecasting Monthly Rol…