Service Excellence & Insights at Rytbank

Service Excellence & Insights Location: D6 - Sentul Country: Malaysia Time type: Full time Job requisition ID: JR00000509 Posted: 2026-01-20 ### About the Role Supports the Head of Service Excellence & Insights on the end-to-end Quality Review monitoring and testing across all operations functions within the bank. The role ensures that processes, customer interactions, service delivery, and control environments consistently meet regulatory standards, internal policies, performance benchmarks, and customer experience expectations. This position focuses on embedding a culture of quality a…