Administrator (Support & Operations) at HCLTech

Job Description ### Administrator (Support & Operations) Eastern Manila District, Metro Manila ### Job Summary To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback. ### Key Responsibilities 1. To adhere to quality standards, regulatory requirements and company policies. 2. To provide support for on call escalations and doing root cause analysis of given issue. 3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. 4. To independently resolve tickets within ag…